FREQUENTLY ASKED QUESTIONS
A variety of questions are frequently asked to myself, and other designers. Please review the following questions before contacting me to provide more information about my design process. Alongside the FAQs, please review my Terms of Service.
Please note: Information on this FAQ page is subject to change at my discretion. If there are any questions you have that are not answered on this page, please contact me.
General Questions
What services do you offer?
Packaging Design
(Wrapping, various boxes, bottles, containers, etc,.)
Art & Illustration
(Vector art created within Adobe Illustrator, depicting your choice of illustration*)
Environmental Design
(Signage, Posters, Mural Design, etc,.)
Virtual Presentations
(Microsoft PowerPoint ® Slideshows, Google Slides)
Branding and Corporate Identity
(Logos, Business Cards, Mailing Envelopes, Letterheads, etc,.)
Marketing and Social Media Material
(Icons, Overlays, Banners, Headings, Visuals, Profile Images, etc,.)
Product Manufacturing
(Acrylic Pins, Button Pins, Refrigerator Magnets, Art Prints, etc,.)
Editorial Design
(Newspapers, Brochures, Magazines, Books, etc,.)
What is [my] involvement in the design process?
I begin with a consultation session to construct a design brief for you, with all of your preferences and envisions for your design. Once the design process begins, you are able to contact me for updates on your product. There will be revision sessions to make any changes to your design until you are satisfied.
How will I receive my product?
Delivery of the product will be agreed upon during the consultation period. Files can be sent (depending on the size) through email, file sharing sites (such as Outlook, OneDrive, Slack, etc,.), or any other preferred method.
What programs do you specialize in?
I primarily work with the Adobe Suite, including Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe XD, and Adobe After Effects. Additional programs include Microsoft Office and CorelDRAW. Should you have a preferred program be used, please feel free to let me know.
Do you offer Printing Services?
Unfortunately, other than sales of personal art prints, I do not offer a printing service, at this time. I aim to open printing services in the future when I have the proper equipment to provide clients with top-quality printing services. However, if you are in need of a printing service, I can provide that through a trusted printing shop for an additional fee.
How can I contact you?
There are a number of ways to get in touch with me. You can: fill out a Contact Form through my site, email mackenzieaart@outlook.com, phone +1 (705) 955-0151 or contact me on my various social media sites: Facebook, Twitter, Instagram​​​
What file types will I receive?
Primarily, clients will receive a high-resolution PDF version of their design. From there, the file formats are subject to change depending on the project. Secondary file types include, but are not limited to; JPEG, GIF, PNG, TIFF, AI, PSD, INDD, IDML, MP4, AEP, etc,.
​
Editorial Designs and Branding and Corporate Designs will be provided with a packaged file of the final design, including all used images and typefaces, and an editable copy of the design.
Please note, all designs will be zipped into a folder to send to the client (.zip folder).
Should you have a preferred file type be sent in the final design package, please let me know as soon as possible to the start of the design process.
Financial Questions
How much will _____ cost?
For price quotes/inquiries, please contact me. Because I offer a wide array of design services, I require more details to be able to provide an accurate price for you. All prices vary depending on the project. Consultations and quotes are free of charge!
Do you charge a deposit?
For larger projects, such as Brand Identity, Presentations, Editorial Designs, Packaging Design, and others, I do require a deposit prior to the production of your design. I require a deposit of a percentage of the overall fee, which will be given to you during the consultation. I do not require deposits for smaller projects, such as Product Manufacturing, Art & Illustration, and more simplistic social media content. Please note that this is for the designer's personal financial and time safety.
What types of payments do you accept?
I accept PayPal payments. If you do not have access to PayPal and require any additional payment, please contact me to discuss options. E-transfer payments are open to a number of clients within Canada. Please contact me to inquire if you are legible for e-transfer payments.
Terms of Service
Please note the following terms:
I am within my rights to decline work at any time during the design process should a client become uncooperative or disobey contracted agreements.
My rates are based on an individual client basis and are not legible for negotiation. Your fees will not be the same for different projects.
​
I am within my rights to refuse art or illustrations that I deem unacceptable, inappropriate in nature, or against personal beliefs and morals.
Past due payments are subject to a late charge. I reserve the right to withhold shipments to customers that do not meet these terms. Payments not made within 30 days of the Invoice Date of Issue will result in your design being canceled. No refunds are issued for the initial deposit should you fail to meet these terms.
I have a ZERO PATIENCE policy for disrespect during any time of the design process. I aim to maintain an industry standard of professionalism with my clients and work. Should a client not respect me or my work with that same courtesy, I am within my rights to cancel the project.